Conflict management is the skill of comprehensive understanding of conflict genesis, its progression and the required intervention by the mediator to allow the use of collaborative problem- solving and creativity to identify solutions that meet many of the collective needs of parties involved.

Planning the mediation procedure is a skill used by the mediator to ensure that the dialogue between the parties takes place in a structured and productive manner that is conducive to achieving better process outcomes.

Written communication refers to the mediators’ professional drafting skills and ability to communicate in writing in a clear, accurate, and thorough manner. It also includes the mediator’s good command of these skills when drafting numerous key documents to be exchanged during the course of the mediation.

The online communication skills refer to the ability to effectively use digital platforms during the preparation stage of mediation to establish trust, set clear expectations, guide participants through the process preparation, manage technical aspects, and promote a collaborative atmosphere through clear, empathetic, and professional communication.

Cultural awareness in mediation is the ability of the mediator and the parties to identify a particular pattern of behavior as a direct result of a culture from which a party comes.

A gender-sensitive approach means paying particular attention to the differences between participants that arise directly from their gender or gender identity through a high degree of self-awareness, active listening, and neutral language that seeks to avoid generalization or stereotyping based on gender.