The Matrix offers 5 x 5 chances for making the most out of conflict, is a compass for navigating through conflict with an integrated toolbox that equips mediators and facilitators and offers a concrete framework for the preparation and efficient conduct of mediation and dialogue procedures.
The Culture Compass, developed by Geert Hofstede, is a tool to assess and compare cultural dimensions across countries and regions in order to gain insights into cultural aspects – such asindividualism-collectivism, power distance, uncertainty avoidance, masculinity-femininity, and long-term orientation – which can prove highly useful for mediators working in cross-cultural contexts.
Friedrich Glasl’s Model of Conflict Escalation, also known as Glasl’s Escalation Model, is a diagnostic tool that describes how conflicts can escalate over time and is used in mediation to understand the dynamics of conflict escalation and to guide interventions.
The Ethical Mediation Filter is a set of ethical principles and guidelines that mediators can use to ensure that their actions and decisions within the mediation process are consistent with applicable ethical standards and to navigate complex situations while maintaining neutrality and integrity.
The Wheel of Conflict, as developed by Christopher Moore, is a visual tool of the various elements that contribute to and perpetuate conflict, which helps mediators and parties in mediation to understand the complexity of disputes and to identify potential
areas of intervention.
A practical guide for professionals and anyone interested in effectively managing conflict and improving their resolution skills. It provides a comprehensive framework for navigating conflicts, difficult conversations, and tough decisions, offering specific techniques and strategies for mediators and facilitators to achieve constructive outcomes.
