The Matrix offers 5 x 5 chances for making the most out of conflict, is a compass for navigating through conflict with an integrated toolbox that equips mediators and facilitators and offers a concrete framework for the preparation and efficient conduct of mediation and dialogue procedures.
The tool “hierarchy of needs” refers to the psychological theory developed by Abraham Maslow that outlines a hierarchy of human needs, often represented as a pyramid and comprised of five levels, with each building upon the previous one. While Maslow’s theory is primarily concerned with individual motivation and well-being, its application to the Listen & Understand stage of the mediation process is one of the tools used to gain insight into the parties’ underlying interests and motivations.
The stages of grief, as described by Elisabeth Kübler-Ross in her 1969 book “On Death and Dying”, is a model that outlines the emotional and psychological stages a person may go through when facing a terminal illness or coping with loss. These stages are not exclusively applicable to individuals dealing with grief, but also provide insights into the emotional processes that occur during mediation and conflict resolution and, as such, are an insightful tool particularly suited to the negotiation phase of the process.
A practical guide for professionals and anyone interested in effectively managing conflict and improving their resolution skills. It provides a comprehensive framework for navigating conflicts, difficult conversations, and tough decisions, offering specific techniques and strategies for mediators and facilitators to achieve constructive outcomes.
