The Matrix offers 5 x 5 chances for making the most out of conflict, is a compass for navigating through conflict with an integrated toolbox that equips mediators and facilitators and offers a concrete framework for the preparation and efficient conduct of mediation and dialogue procedures.
The Thomas-Kilmann Conflict Mode Instrument, developed by Kenneth Thomas and Ralph Kilmann, is an assessment tool that helps parties to understand their preferred style for dealing with conflict. It identifies five distinct conflict resolution styles and provides insights into how people typically respond to different conflict situations. These styles are based on two underlying dimensions: assertive (the degree to which an individual seeks to meet their own concerns) and cooperative (the degree to which
an individual seeks to meet the concerns of others).
A practical guide for professionals and anyone interested in effectively managing conflict and improving their resolution skills. It provides a comprehensive framework for navigating conflicts, difficult conversations, and tough decisions, offering specific techniques and strategies for mediators and facilitators to achieve constructive outcomes.
