The Matrix offers 5 x 5 chances for making the most out of conflict, is a compass for navigating through conflict with an integrated toolbox that equips mediators and facilitators and offers a concrete framework for the preparation and efficient conduct of mediation and dialogue procedures.
Attaining a mandate to mediate is the formal appointment of the mediator(s) to manage communications and negotiations between parties in a dispute effectively and efficiently.
The conflict analysis is a comprehensive, multidisciplinary and systematic examination of the underlying dynamics of a conflict in order to gain a profound understanding of its intricacies,
causes, and complexities as well as the needs and interests of its parties and stakeholders.
The goal of building participants’ capacity to engage in the mediation process refers to the mediators’ responsibility to manage expectations and help parties and other participants understand the foundational principles of mediation, its pre-agreed process design and to develop, to whatever extent possible, their communication and negotiation skills for constructive and efficient participation.
Ensuring the necessary logistics involves the proactive efforts of the case manager and mediator to facilitate and accommodate the participation of all parties in the mediation process.
Assisting participants to reach their objectives for the Set the Stage refers to the particular steps that the mediator undertakes to assist the parties in building the right attitude for the process, the readiness to discuss their interests and needs, and an openness towards learning about other parties’ interests and needs.
A practical guide for professionals and anyone interested in effectively managing conflict and improving their resolution skills. It provides a comprehensive framework for navigating conflicts, difficult conversations, and tough decisions, offering specific techniques and strategies for mediators and facilitators to achieve constructive outcomes.
