Join our workshop on mastering mediation techniques and transform your HR strategies to boost your company’s performance with proven mediation methods. You will learn how to:

Retain top talent and reduce turnover rates to ensure your organization has the skilled workforce it needs to achieve its goals

– Foster a positive workplace culture and high levels of employee engagement to increase productivity and save costs due to absenteeism and turnover

Resolve workplace conflicts to minimize legal risks and costs associated with unresolved disputes and potential litigation.

Duration: 1.5 to 2 hours

Where: interactive online session


How to reduce the cost of conflicts: discover how to analyze and reduce the financial and operational costs of workplace conflicts, understanding their impact on employee morale and productivity. 

Strategies for conflict resolution: understand the different types of conflicts, including workplace, consumer, and community conflicts, and their implications. 

Strategies for conflict management: gain effective strategies for conflict management through training and awareness, and explore the 5×5 SOLVE Mediation Matrix framework. 

Improving organizational culture: discover strategies to create a supportive and respectful work environment. Review case studies and real-world applications that highlight successful conflict resolution practices.

Leonardo D'Urso

Expert lawyer in civil, commercial, and labor dispute resolution. Experienced with Baker & McKenzie (Rome and London), since 2010, accredited mediator and trainer at ADR Center, and partner at Gabellini & Associati. Managed over 100 disputes and lectured on negotiation and mediation in Italy and abroad.


Organizations that invest in effective conflict resolution practices see significant improvements in team dynamics, employee satisfaction, and overall productivity. This exclusive workshop offers your HR team the opportunity to gain valuable skills and insights that can transform your workplace.

How We Help Companies Resolve Workplace Disputes After the Workshop

Our assessment phase involves a thorough analysis of your organization’s current conflict management practices compared to our Workplace Conflict Certification (WCC) Model. This includes:


Our assessment phase provides a thorough analysis of your organization’s current conflict management practices compared to our Workplace Conflict Certification (WCC) Model. This includes:

  • Conducting mediation workshops and IMI-accredited training
  • Interviewing HR and key functions
  • Performing desk research, employee surveys, and focus groups
  • Identifying current issues and estimating the costs of conflicts
  • Providing detailed action plans and recommendations for improvement


Based on our assessment, we help you design a comprehensive corporate policy on workplace conflicts. This involves:

  • Developing internal guidelines and procedures tailored to your organization’s needs
  • Defining key performance indicators (KPIs) and calculating cost savings
    Implementing a robust monitoring system
  • Drafting annual reports to track progress and improvements


We ensure effective conflict resolution through training, capacity building, and professional external services:

  • Training & Awareness: we deliver training on conflict management, while raising awareness of current issues and conducting impact assessments.
  • Within the organization: We empower HR personnel and internal offices to handle workplace complaints
  • Independent intervention: We provide external Ombuds Office services, conduct one-on-one sessions with staff, offer mediation services, and support monitoring and reporting processes.

Top 7 Advantages of ADR Center Global's Workplace Mediation Service


Increased employee trust & voice

Employees gain a safe space to express concerns and access impartial support, fostering trust and open communication.


Early conflict resolution

Early intervention by experienced mediators helps address issues promptly, preventing escalation and minimizing disruption.

Impartial & respectful process

Our neutral mediators ensure all parties feel respected and heard, leading to more amicable resolutions.

Reduced legal risks & costs

Proactive conflict resolution through the workplace mediation service can minimize the need for formal complaints and legal action.

Improved company culture

A well-functioning mediation program promotes transparency, fairness, and a more positive work environment for all employees.

Trend & issue identification

Yearly mediation reports can provide valuable insights into potential systemic issues, enabling proactive policy and practice adjustments.

Cost-effective & scalable solution

Outsourcing your workplace mediation service allows you to access expert resources without the burden of in-house management.


Leonardo D'Urso

25 years ago, I was first struck by the important value of negotiation: in only 20 minutes one of my mentors was able to overcome a dead-locked negotiation and turn a dead negotiation into a “win-win” complex deal that created a huge (incredibly huge!) value for both sides to last many years.

Since then I have dedicated all of my professional life to mastering the art and science of negotiation in two main areas: helping in making long standing deals and resolving complex disputes as mediator.

I am co-founder and CEO of ADR Center, the leading European private mediation provider in terms of number of mediations administered.

I have been key-note speaker, trainer and negotiator coach for dozen of multinationals. I received an MBA from Thunderbird School of Global Management. I reside in Rome, Italy with my wife and our twin boys. I enjoy painting, modern art and architecture.


How do I join the webinar?

After you register for the webinar, you will receive an email with a link to join the session. Simply click on the link at the scheduled time, and you will be directed to the webinar platform. Make sure you have a stable internet connection for the best experience.

Yes, the webinar will be recorded. All registered participants will receive a link to access the recording after the event. This allows you to review the content at your convenience and ensures you don’t miss any important information.

Absolutely! There will be a Q&A session at the end of the webinar where you can ask your questions directly to the presenters. You can also type your questions into the chat or Q&A box at any time during the presentation, and our team will address them as time permits.

Apply now!

Complete the form and submit your company, receive a feedback email with a proposal for a call to assess if positive, agree on the date and time of the workshop.

Only five HR teams will be selected for this exclusive workshop. Don’t miss this opportunity to enhance your conflict resolution capabilities and foster a more harmonious and productive workplace.



ADR Center Srl – Società Benefit


Via Marcantonio Colonna, 54
00192 – Roma
Tel. +39 06 36 09 37



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