Our Methodology

A proven methodology is essential to the successful implementation and completion of international projects on the promotion of ADR.

How we do

Based on both our daily experience in the administration of mediation and on our almost 20 years of international experience in ADR capacity building assistance, we have developed a comprehensive proven system the “ADR Center Two Track Methodology”.

More than 50 activities make up the two tracks which represent the Demand and the Supply sides of ADR.

Our experience has also taught us that each region and each country is unique and that it is important not to predetermine any program approach automatically. Indeed our work in these countries has extended beyond assessment and design, but also includes implementation at the countrywide levels and building sustainability.

ADR Center has strong experience in applying effective regional and international practices in challenging and often changing local markets. We have a deep appreciation for the unique issues, needs and institutions that each market presents.


The demand focuses efforts on building the effective recourse to ADR through advocating a proven ADR legal framework, judicial and court referral programs, public awareness to key stakeholders, long term educational programs with the aim of creating the conditions and incentives needed to overcome barriers to ADR that exist each society.

› A.1.1 Assessing the ADR legal framework

› A.1.2 Drafting and proposing ADR reform

› A.1.3 Workshop for policy makers

› A.2.1 Judiciary Outreach and Assessment

› A.2.2 Develop a court-annexed or court-connected mediation program

› A.2.3 Workshop for judges on mediation referral

› A.2.4 Guidance for the first Court Annexed Mediation Program

› A.2.5 Design and organize a settlement week

› A.3.1 Stakeholder Assessment and Engagement

› A.3.2 Design a Strategic Outreach and Promotion Plan

› A.3.3 Implement the promotional plan

› A.3.4 Workshops for businesses

› A.3.5 Workshops for lawyers

› A.3.6 Workshops for other interested stakeholders

› A.4.1 Develop ADR curricula for universities and schools of law

› A.4.2 Develop a pilot mediation clinic at a University

› A.4.3 Trainings for Trainers (ToT) for Mediation courses

› A.4.4 Consultancy for training providers


The supply places great attention on building the value of ADR and the regulatory incentives to engage in ADR. Track Two, supply, directs efforts at the traditional approach of building excellent mediation capacity through adapting best practices to local contexts, developing an effective service provider organization, and providing training for the service providers team and ADR professionals.

› B.1.1 Assessment of Current ADR Environment

› B.1.2 Recommendation of a framework based on best international practices that works in the local context kers

› B.2.1 Development of quality standards

› B.2.2 Accreditation schemes for ADR providers, mediators, and ADR training centers

› B.3.1 Design effective facilities and office space for the ADR center

› B.3.2 ADR center establishment

  • › B.3.2.i Organizational Bylaws, Statement or Charter
  • › B.3.2.ii Template appointment memoranda for members of managing bodies
  • › B.3.2.iii Organizational chart
  • › B.3.2.iv Staff engagement contracts
  • › B.3.2.v Detailed staffing plan
  • › B.3.2.vi Recruitment of key personnel
  • › B.3.2.vii Staff Performance Management Procedures › B.3.2.viii Initial Financial Plan
  • › B.3.2.ix Development a website

› B.3.3 Rules for the ADR center

  • › B.3.3.i Development of domestic and international ADR rules
  • › B.3.3.ii ADR Fee schedule
  • › B.3.3.iii Code of Conduct

› B.3.4 Internal procedures for the ADR center

  • › B.3.4.i Case Management Manual with forms and templates
  • › B.3.4.ii Service feedback and monitoring procedures
  • › B.3.4.iii ADR Case Management Software (ACMS)
  • › B.3.4.iv Criteria for recruitment of ADR professionals › B.3.4.v Criteria for appointment of ADR professionals
  • › B.3.4.vi Complaints Management Procedures

› B.3.5 Staff Capacity Building

› B.3.6 Twinning Agreements with other ADR service providers

› B.3.7 Study Tour to learn from international best practices

› B.4.1 Basic and advanced mediation courses

› B.4.2 Basic and advanced arbitration courses

› B.4.3 ADR Practicum

› B.4.4 Practice Development Review Sessions

› B.4.5 Development of Curricula and ToT Manual

› B.4.6 Workshop on center procedures and conduct standards (for mediators and arbitrators)

› B.4.7 Coaching and mentorship