Our Methodology

Based on the above and substantiated by more than 25 years of experience, ADR Center has developed a Three-Track Methodology, which enables governments and policymakers to foster a mediation ecosystem that not only meets but exceeds the indicators adopted by the World Bank and ensures higher B-Ready benchmarking. This is achieved through the implementation of 70 variables grouped in 3 tracks across 15 topics of relevance for amicable dispute resolution, through which jurisdictions can create an environment where mediation flourishes and becomes the preferred approach for resolving conflicts. The Three-track methodology, evolving in response to the improved World Bank benchmarking system, is a powerful tool for fostering positive change, promoting access to justice, reducing court backlog, enhancing economic growth and achieving sustainable and amicable dispute resolution.

The way the Three-Track Methodology functions is simple yet leads to profound systematic changes. At the outset of the procedure, ADR Center experts run a meticulous analysis of the country’s situation and its ranking as per B–B-Ready methodology in order to compare it with the successful models and to outline key areas for improvement in the mediation field. The approach taken then serves as a foundation for developing a comprehensive system of steps that must be undertaken in three essential directions, seeking to improve:

Mediation Demand

Mediation Demand


Mediation Supply

Mediation Supply


Mediation Setting

Mediation Setting

The Mediation Ecosystem

Its purpose is to promote the development of mediation and drive systematic changes toward a sustainable and widely accepted mediation system.

This provides a step-by-step framework that strategically structures and articulates the necessary components for a successful mediation process aligned fully with the guidelines included in the B-Ready Methodology Handbook.

The approach taken is comprised of three interlinked tracks as depicted below, each with five main topics and numerous subtopics, which serve as the guiding pillars that must be fully embraced to embed mediation within the conflict resolution DNA of a jurisdiction.

Track 1 – Demand for Mediation

focuses on establishing a mandatory initial meeting with the parties involved in a conflict and a professional mediator with an easy opt-out. This crucial step ensures a deep understanding of mediation and raises awareness of its specific benefits in relation to each unique dispute. Implementing mandatory referral rules and a balanced approach to sanctions for non-compliance pave the way for a solid mediation foundation.

Track 2 – Supply of professional Mediation centers

builds upon Track 1, as it recognizes that a higher demand for mediation necessitates an elevated standard for the process itself. By implementing proper regulations and robust monitoring of the mediation community, exceptional service quality can be maintained. This ensures that mediators consistently adhere to the highest professional standards, thereby enhancing mediation outcomes and revolutionizing the entire conflict resolution system.

The methodology’s third and final track encompasses all the components surrounding a well-functioning mediation environment that facilitates the organic demand and professional supply of mediation. While Track 3 alone cannot achieve desirable mediation success (i.e., only adopting a law on mediation), it is indispensable for any system aiming to establish a systematic and mediation-oriented framework. This track harmoniously weaves the elements necessary for an amicable, efficient, and goal-oriented conflict resolution system.


By embracing the ADR Center’s Three-Track Methodology, jurisdictions can transform their approach to dispute resolution and through this – improve their B-Ready ranking through fostering a culture based on dialogue and conflict prevention and increasing the understanding, respect and the use of mediation.